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Yerushalayim website regulations


1.     general

1.1   Below is the privacy policy on the "Yerushalmit" website at its (Hereinafter: "the website" and/or "Yerushalmit").

1.2  The purpose of this privacy policy is to clarify and explain the privacy policy regarding the use of the website and the uses of information provided to Yerushalayim by website users or collected by Yerushalayim as part of the use of the website.

1.3  The policy does not apply to information that is expressly excluded from the scope of the policy, including within the terms of use regulations on the website, unless explicitly stated otherwise.

1.4   Please read this privacy policy appendix and the terms of use of the website (hereinafter - the "Regulations" or "Terms of Use") before using the website and before transferring personal data (such as name, email address, etc.) to Jerusalem through the website. This document forms part of The site's statutes and these documents must be read together.

1.5   The use of the site is conditioned on your agreement to this policy and the terms of use. By actually using and viewing the website and/or transferring details within it, the user confirms that he has read these terms and agrees to be bound by them.

1.6   The Jerusalemite reserves the right to add, change, subtract and replace the regulations, in whole or in part, at any time, at its sole discretion, and without obtaining the customer's consent, in a notice that will be published on the website. The binding version of the regulations is the one that will appear from time to time on the website. It is the customer's responsibility to keep up to date with the changes that have taken place, if any, in the regulations. And it will be clarified that continued use of the website after making such a change will be evidence of the customer's approval of the acceptance of the changes.

1.7  What is said in this document is written in the masculine language for reasons of convenience only, and everything in it is intended for both women and men. Also, all that is said in the singular, should be read as if it were also said in the plural, as the case may be, and vice versa.

1.8  The headings in this document are not binding or exhaustive and are intended for the convenience of users only.

2.   Billing at the time of ordering

2.1   The Jerusalemite explicitly clarifies that the charge for an actual order will be made according to the availability of the products and their consideration if necessary close to the delivery of the order to the customer.

2.2   Upon delivery of his order, the customer will receive a full breakdown of all products, including the weighed products and their actual weight.

2.3   The prices according to which the charge is made are the prices displayed on the website on the day of the order.

2.4   The prices on the Yerushalayim website can change from time to time at the discretion of Yerushalayim.

3.   Returning products

3.1  The customer must check the contents of the shipment upon receipt, and make a comparison with both the order and the invoice that will be given to him at the time of delivery.

3.2  In the event that a discrepancy of the products is discovered following the above inspection or in another case of dissatisfaction on the part of the customer with regard to the products supplied, the customer must notify the customer service within 24 hours after the delivery date. The customer service center will coordinate with the customer the completion / exchange / return of the product(s) and / or the debit / credit of the customer, as the case may be and as required by any law.

3.3   Returning products that are not lost (deteriorating or perishable) can be returned within 14 days of receiving them in the original packaging and/or in accordance with the provisions of the law.

3.4   The refund will be made in the same way as the payment was made.

3.5   The policy of returning products and canceling transactions is subject to the provisions of the Consumer Protection Law 1981 - 1981, and the customer may cancel orders and/or return the products that have arrived subject to the instructions below. in which it is used and/or a product whose expiration date has passed, except for cases where the validity of the product has passed before the product reaches the customer.

3.6  Also, the customer will not have any claim and/or claim against the expiration date indicated on the product provided to the customer as long as the expiration date listed on the product is within a reasonable period of time before the expiration date, and this is in accordance with the sole discretion of the Jerusalemite.

4.   Product notes

4.1   All the products sold on the Yerushalayim website are edible food products produced at the Yerushalayim home in a clean and sterile work environment.

4.2   Allergens / gluten - do not rely on the details that appear in the product ingredients as they appear on the website. You must read the detail that appears (as much as it appears) on the product before using it.

4.3  All the products sold on this site may contain allergens of various types and it is not Yerushalim's responsibility to  commit a product completely free of such and other allergens known or unknown to the customer..

4.4  The pictures are for illustration only.

5.   The shipment has arrived

5.1   Ordering the deliveries and their delivery will be carried out according to the type of delivery and according to the details as follows:

5.1.1      "Individual deli products" - an order placed on the Jerusalem site between Sunday and Wednesday (until 8:00 p.m.) will be delivered to the customer on Thursday between 2:00 p.m. and 6:00 p.m. or on Friday between 11:00 a.m. and 2:00 p.m. and this according to the customer's choice. Orders placed on the Yerushalayim website on Wednesdays after 20:00 will be delivered to the customer on Thursday or Friday of the following week.

5.1.2      "Packages" - the packages listed on the Yerushalayim website can be ordered Sunday-Wednesday until 1:00 p.m. and these will be delivered to the customer by next-day delivery between 2:00 p.m. and 4:00 p.m. or by self-pickup in the morning. Orders placed from Wednesday after 13:00 until Thursday at 12:00 will be delivered to the customer on Fridays and Saturdays between 09:30 and 11:00.

5.2   A customer interested in self-pickup from the Jerusalem home should make sure to coordinate this in advance with customer service up to 24 hours before expected receipt of his order.

5.3   The service on the Jerusalem site is provided in specified areas which will be updated on the site from time to time on the Jerusalem site, at the discretion of the Jerusalem site.

5.4   The Jerusalemite reserves the right to limit the amount of orders at its sole discretion.

5.5  Shipping fees are not included in the order and must be paid separately by the customer. 

5.6  If the orderer is not located by the courier or alternatively if the courier has approved in advance, the courier may leave the products where the orderer is not (including, but not limited to, at the door of the orderer's home, at a business and/or with someone on his behalf). In the event of loss and/or theft and/or defect and/or inconsistency in the order that was left without the presence of the aforementioned orderer, Jerusalem reserves the right not to compensate the orderer in any way in the event of such a case.

6.   information gathering

6.1   The Jerusalemite may collect and save any information about the site's surfers and users that was transferred by them or collected by it as a result of and/or in connection with their use of the site. The aforementioned information is "active information" - information (such as: name, address, credit card number, social security number, email, telephone, etc.) provided by the user for various purposes (such as purchasing through the website, registering for the newsletter, registering to view content and/or a service provided on the website that requires specific registration (if any), contacting customer service, etc.). In this regard, we note that during the viewing and use of the website there are various contents and/or services, the viewing and/or use of which sometimes require a registration procedure, within which the user may be required to provide personal details (unless the Jerusalemite decides otherwise at some time). It is clarified that the users are not obliged (by law or otherwise) to provide these details or any other details to the company, however it is possible that failure to provide them will limit the viewing and/or use of the website and/or part of it.

6.2   The Jerusalemite may collect and store any information as stated above in any manner and way and for any period of time it chooses, according to its sole discretion.

6.3   It should be emphasized that the provision of information depends on your consent and your will and you are not under any obligation (legal or otherwise) to provide information on your behalf and you are free not to fill in the fields designated for such information and/or part of it (however, as stated, there are details whose provision is a condition for viewing and preserving the site's content) .

7.   Canceling/changing an order

7.1   The operating hours of the Jerusalem customer service are on Sundays - Thursdays between the hours of 10:00 - 16:00 and on Fridays and holiday eves between the hours of 08:00 - 15:00.

7.2   Canceling an order and/or changing an order via phone and/or email is possible during customer service response hours only. The hours of operation will be updated from time to time and will be published on the website, without the need for prior notice and at the discretion of the Jerusalemite. 

7.3  Change/cancellation of an order "from today to today" can be made within two hours of placing the order, change/cancellation of a pre-order can be made up to 24 hours before the delivery date of the order, during business hours.

7.4   Cancellation of a transaction in accordance with the Consumer Protection Regulations (Cancellation of a Transaction), 2010-2010 and the Consumer Protection Law, 2010-1981.

7.5 Event conditions and cancellations: Payment for the event will be made on the same day. Advance payment for the event in the amount of NIS 600 

If the event is canceled a week before, the deposit will not be refunded. Cancellation of an event 24 hours before will be charged 50% of the amount

8.   Website usage restriction

Without deviating from the above, the customer will not be allowed to use the website, among other things regarding the following matters:

8.1  To make any use of it to constitute a violation of the copyright of others, including Yerushalamit.

8.2   to make any use of the website contrary to the provisions of any law, authorized authority or judicial order.

8.3   To use the website in an illegal way, including for the purpose of distributing, marketing or advertising harmful material, spreading libel that may harm the feelings of others or their good name.

8.4   Interfere with the use of others or Yerushalayim on the site.

8.5 Make any use of the website in a way that involves an attempt to interfere electronically or manually with the content of the website and its activity, including by uploading files containing incorrect information or viruses of any kind.

9.   Intellectual Property

9.1   All copyrights and intellectual property of the website, including the name of the website, its design, contents, rights in databases, copyrights, trademarks, graphic files, other intellectual property rights in the material found on this website, are owned by Yerushalayim and/or owned by licensees on its behalf. You may not copy, modify, adapt, publish, broadcast, distribute, sell or transfer any material on this website without prior written permission from Yerushalayim. 

9.2  Notwithstanding the foregoing, the content of this website may be downloaded, printed or copied for your personal, non-commercial use.

9.3   The customer is prohibited from making changes, copying, publishing, distributing, transmitting, displaying, performing, reproducing, issuing a license, creating derivative works, reverse engineering, or selling partially or fully, temporarily or permanently, in any Any form, any part of the information and content contained on the website without the prior written consent of the Jerusalemite. Also, the website may not be used in a way that constitutes or may constitute a violation or damage to the intellectual property of Jerusalemite, without its express prior written consent.

10. Information security

10.1                   On this site, systems and procedures are implemented to secure the stored information in order to reduce unwanted intrusion into it. However, it is clarified that the actions we take to secure the information do not provide complete protection. In light of the above, the Jerusalemite does not guarantee that the information and everything contained in the website and the services provided therein are immune from unauthorized access to them and it cannot guarantee that unauthorized third parties will not gain access to the information provided and/or collected in relation to the users. Therefore, we recommend that users exercise caution when transmitting information via the Internet in general and before providing such information to the website, the benefits and risks involved in transmitting such information should be considered.

10.2                   The Yerushalayim website is not responsible for any damage caused to the customer or a third party as a result of a communication malfunction (telephone/internet)

11. Applicable law and jurisdiction

11.1                   The law applicable to and in connection with this privacy policy and the use of the website is Israeli law only (whether the use of the website is done in Israel or abroad).

11.2                   The exclusive jurisdiction in connection with this privacy policy and the terms of use of the website is granted to the competent court in Tel Aviv-Yafo only.

12. Contact us

You can contact us in all matters related to the privacy protection policy, including in connection with information that was transferred on your behalf to the website and/or collected about you by us as a result of your use of the website, through the "Contact Us" page on the website and/or by calling our customer service during business hours and we will try to address your inquiry as soon as possible .

Tel: 050-9900897 Email: 

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